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Terms and Conditions

Last Updated: January 2024

1. Acceptance of Terms

By accessing and using the services provided by WADHAI ONLINE MULTISERVICE ("Company", "we", "us", or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

WADHAI ONLINE MULTISERVICE provides high-speed internet connectivity services to residential and commercial customers. Our services include:

  • Broadband internet access
  • Technical support and customer service
  • Equipment installation and maintenance
  • Network monitoring and optimization

3. Service Plans and Pricing

3.1 Available Plans

We offer multiple internet service plans with varying speeds and data allowances. Current pricing and specifications are available on our website and are subject to change with notice.

3.2 Billing and Payment

  • Monthly charges are billed in advance
  • Payment is due by the date specified on your bill
  • Late payments may result in service suspension
  • A reconnection fee may apply for service restoration

4. Installation and Equipment

4.1 Installation

Professional installation is included with all service plans. Installation appointments will be scheduled at mutually convenient times. Customer must provide access to the installation location.

4.2 Equipment

  • All equipment remains the property of WADHAI ONLINE MULTISERVICE
  • Customer is responsible for equipment care and protection
  • Lost or damaged equipment will be charged at replacement cost
  • Equipment must be returned upon service termination

5. Acceptable Use Policy

5.1 Prohibited Activities

Customers agree not to use the service for:

  • Illegal activities or content distribution
  • Spamming or unsolicited bulk email
  • Network attacks or security breaches
  • Excessive bandwidth consumption that affects other users
  • Commercial resale of internet access

5.2 Fair Usage

While we offer unlimited plans, we reserve the right to manage network traffic during peak hours to ensure fair access for all customers.

6. Service Availability and Performance

6.1 Service Levels

We strive to maintain 99.9% network uptime. However, service may be interrupted due to:

  • Scheduled maintenance (with advance notice)
  • Emergency repairs
  • Force majeure events
  • Third-party network issues

6.2 Speed Disclaimers

Advertised speeds are maximum theoretical speeds. Actual speeds may vary based on network conditions, equipment, and usage patterns.

7. Privacy and Data Protection

7.1 Data Collection

We collect and process personal data in accordance with our Privacy Policy. This includes:

  • Account and billing information
  • Service usage data
  • Technical support communications
  • Network performance metrics

7.2 Data Security

We implement appropriate technical and organizational measures to protect customer data against unauthorized access, alteration, disclosure, or destruction.

8. Service Termination

8.1 Customer Termination

Customers may terminate service with 30 days written notice. Early termination fees may apply based on contract terms.

8.2 Company Termination

We may terminate service immediately for:

  • Non-payment of charges
  • Violation of acceptable use policy
  • Fraudulent activity
  • Breach of contract terms

9. Limitation of Liability

WADHAI ONLINE MULTISERVICE's liability is limited to the monthly service charge. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data or business interruption
  • Third-party content or services
  • Acts of God or force majeure events

10. Technical Support

Technical support is available 24/7 through multiple channels:

  • Phone: +91 98765 43210
  • Email: support@wadhaionline.com
  • Online chat through our website
  • On-site support (when required)

11. Dispute Resolution

11.1 Complaints Process

Customer complaints should be directed to our customer service team. We aim to resolve all issues within 48 hours.

11.2 Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of local courts.

12. Changes to Terms

We reserve the right to modify these terms at any time. Customers will be notified of significant changes via email or account notifications. Continued use of the service constitutes acceptance of modified terms.

13. Contact Information

For questions about these terms or our services, please contact us:

  • Company: WADHAI ONLINE MULTISERVICE
  • Address: 123 Tech Street, Digital City, IN 400001
  • Phone: +91 98765 43210
  • Email: info@wadhaionline.com
  • Website: www.wadhaionline.com

14. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute the entire agreement between you and WADHAI ONLINE MULTISERVICE regarding the use of our services.